Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Gregory Washington
Abstract
The low productivity of U.S. federal government employees has a high cost. Performance management leaders who lack strategies to increase productivity in federal government employees witness significant goal failures in their organizations. Grounded in Deming’s total quality management, the purpose of this single-case study was to explore strategies federal government leaders used to increase employee productivity. The participants were three supervisors who worked in the U.S. federal government. Data were collected from semistructured interviews, annual reports, and publicly available data. Data were analyzed using thematic analysis, and four themes emerged: employee engagement, adaptable philosophies, changes in management, and continuous process improvement. A key recommendation is for federal government performance leaders to include frontline employee feedback throughout the phases of process management. The implications for positive social change have the potential to promote employee engagement, decrease costs, and provide more resources to improve public services.
Recommended Citation
Fluelling, Maurice, "Performance Strategies to Increase U.S. Federal Government Employees’ Productivity" (2022). Walden Dissertations and Doctoral Studies. 13355.
https://scholarworks.waldenu.edu/dissertations/13355
