Date of Conferral

2022

Degree

Doctor of Healthcare Administration (D.H.A.)

School

Management

Advisor

Lloyd Ford

Abstract

AbstractThe widespread adoption of electronic health records (EHRs) is encouraged because of their potential to improve the quality of care provided. It was unknown to what extent the meaningful use of EHRs would impact patient safety and satisfaction in general and specialty hospitals. The researcher’s purpose for this quantitative correlational research was to examine the impact of meaningful EHR use of EHRs on patient safety and satisfaction outcomes in general and specialty hospitals in Philadelphia (PA). The constructs of the institutional theory guided the study. The hypotheses that guided the study included (a) Meaningful EHR use positively influences patient satisfaction scores, (b) Meaningful EHR use positively influences patient safety scores, and (c) Meaningful EHR use positively influences patient recommendation scores. A quantitative methodology with a correlational study design was applied. Purposive sampling was used to sample 131 general and specialty hospitals in PA. The inclusion criteria for the facilities were health care institutions enrolled in the EHR Incentive Program. Simple descriptive statistics and independent t-tests were conducted using Statistical Package for Social Sciences (SPSS) version 26. The findings did not reveal a statistically significant correlation between the two variables. However, past research and studies have shown the association of the correlation from a negative and positive perspective. The potential positive changes include improving the patient's safety and satisfaction levels by encouraging training healthcare providers on the meaningful use of EHR will help increase nurses' and healthcare providers' knowledge, resulting in improved patient safety and satisfaction.

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