Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Human Services
Advisor
Janice Garfield
Abstract
Supply chain disruptions can have adverse effects on business outcomes. Retail industry supply chain leaders are concerned with supply chain disruptions because supply chain disruptions can lead to dissatisfied customers and loss of profits. Grounded in game theory, the purpose of this multiple case study was to explore strategies four retail industry supply chain leaders in Northern Illinois and Northwest Indiana implemented to mitigate the effects of supply chain disruptions. Data were collected using semistructured virtual interviews with four retail industry supply chain leaders and a review of company documents. Through thematic analysis, four themes emerged: (a) choosing appropriate inventory strategy, (b) determining facility capacities, (c) conducting ongoing evaluation and control of cost, and (d) monitoring customer satisfaction. A key recommendation is for retail industry supply chain leaders to increase safety stock to mitigate the effects of supply chain disruptions. The implications for positive social change include the potential to improve job stability for employees and support economic growth in local communities.
Recommended Citation
Patton, Anthony T., "Mitigating Supply Chain Disruptions in Retail Discount Department Stores" (2023). Walden Dissertations and Doctoral Studies. 13085.
https://scholarworks.waldenu.edu/dissertations/13085
