Date of Conferral

2022

Degree

Doctor of Public Administration (D.P.A)

School

Public Policy and Administration

Advisor

Karel Kurst-Swanger

Abstract

This study explored a process that can help nonprofit organizations design and implement a new contract management system with a standardized workflow associated with administering their government contracts. The problem directly resulted in a decrease in efficiency and profitability for the organization. A mixed method study was conducted based on the business process reengineering (BPR) model. Previous studies have indicated that additional knowledge and development is required in the area of BPR implementation. Critical sources of evidence in the study included the partner organization’s stakeholders, its staff, including those of its subsidiaries, and peer-reviewed literature. Qualitative interviews with 10 participants revealed three themes that addressed the overarching research question; perspectives of current processes, impact of new system design, and view of a standardized workflow. Two surveys were conducted to gather quantitative data for this study. For the first survey, a total of 30 responses were gathered. Participants were dissatisfied with the partner organization’s current contract management process and agreed that standardizing the process will have positive results. The second survey revealed the participants were satisfied with the newly developed workflow after using it for a trial period. These findings offer the partner organization practical tools for positive social change through administering its government contracts that can be standardized for use by similar organizations in a manner analogous to standardized approaches to management. An increase in the volume of government awarded contracts directly translates into an increase in profits that can be used to fund programs strengthening the Native Hawaiian community.

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