Date of Conferral

2022

Degree

Ph.D.

School

Health Services

Advisor

Eboni I. Green

Abstract

AbstractAlthough allied health professions account for 60% of the health care workforce, funding to support training and leadership in the allied health fields remains nominal. The purpose of this quantitative study was to investigate whether there is a relationship between allied health therapy leaders in hospitals and patient satisfaction. The Donabedian model was used as the theoretical framework, as it made it possible to conceptualize the underlying parts and processes that may contribute to poor quality of care for patients receiving healthcare. A quantitative methodology with a cross-sectional design was used to provide quantifiable information to ascertain whether the results were random and to develop a description and understanding of relationships between allied health therapy leaders and patient satisfaction. The validated tool for the study was Van Hala’s Foundational Healthcare Leadership Self-Assessment. The data were generated, gathered, and recorded from allied health therapy leaders (N=87) who worked at a hospital in the United States using a formally structured Likert Scale questionnaire and analyzed using the Exploratory data analysis, chi-square test, and one-way multivariate analysis of variance (MANOVA) to test whether a linear combination of predictors affected patient satisfaction. Findings show that accountability, communication, team management, and self-management were negatively related to patient satisfaction, but collaboration affected patient satisfaction significantly. A longitudinal design with multiple measures of leadership is recommended in future research to compare those who have had leadership training with those who have not. The findings suggest a potential for positive social change in healthcare by understanding allied health therapy leaders’ performance with improved developments in the infrastructure and process of patient care in hospitals.

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