Date of Conferral
2023
Degree
Ph.D.
School
Management
Advisor
Bryan Forsyth
Abstract
Park and Shaw shared the impact on organizations from unmotivated and unsatisfied employees link to higher turnover ratios. The use of emotional intelligence in manager training lowered employee turnover by 13%. The problem address in this Delphi study was that small utility companies do not have an emotional intelligence plan in place for managerial training. Goleman and Mayer’s framework was used as the theorical lens for examining response of participants to the Delphi study. A panel of experts submitted data in the form of responses to three rounds of questions regarding the use of emotional intelligence training in small businesses. Participants meeting the qualifications of three years managerial experience with human resource experience preferred was recruited to participate in this study. Three rounds of questions were completed by 18 participants creating codes to develop themes and coding for each round. The panel developed a strong consensus (Diamond > 90) on not believing in the use of emotional intelligence training for managers, and a weak consensus on potentially partaking in companywide emotional intelligence training. Findings provide positive social change through necessary steps for developing emotional intelligence training in small utility companies.
Recommended Citation
Holloway, Nathaniel E., "Developing Consensus on the Use of Emotional Intelligence Training in Small Utility Companies" (2023). Walden Dissertations and Doctoral Studies. 12131.
https://scholarworks.waldenu.edu/dissertations/12131
