Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Ronald Black
Abstract
Some fast-food industry managers lack leadership strategies to reduce employee turnover rates. Fast-food industry managers are concerned with high employee turnover that leads to increased costs of recruitment and decreased productivity. Grounded in servant leadership theory, the purpose of this qualitative multiple-case study was to explore leadership strategies used by fast-food industry managers to reduce employee turnover rates. The participants consisted of five fast-food industry managers in the Midwest region of the United States. Data were collected through semistructured interviews and a review of company documents. Thematic analysis was used to analyze the data; three themes emerged: a value-based leadership approach, facilitating effective communication, and enabling positive culture and a family-like work environment. A key recommendation is for fast food industry managers to lead by example and act as role models. The implications for positive social change include the potential to reduce unemployment rates, enhance employees' livelihood, and advance local communities' socioeconomic conditions through the mitigation of high turnover rates.
Recommended Citation
Brown, Terrell, "Reducing Employee Turnover in the Fast-Food Industry Through Leadership Strategies" (2023). Walden Dissertations and Doctoral Studies. 11909.
https://scholarworks.waldenu.edu/dissertations/11909
