Date of Conferral
2021
Degree
Ph.D.
School
Psychology
Advisor
James Herndon
Abstract
The hospitality industry has the highest level of turnover of any sector in the United States. Turnover intentions are impacted by an employee’s level of job satisfaction and their self-esteem. Research consistently shows that servant leadership is a highly effective leadership style in the hospitality industry, as it focuses on serving others and placing their needs first. However, it is unknown how the relationship between servant leadership, job satisfaction, and turnover intention is moderated by employee self-esteem in the hospitality industry. This quantitative study was aimed at answering that research question. Servant leadership theory and social exchange theory served as the primary foundations for this study. A cross-sectional, nonexperimental research design was used to explore the relationship between the variables. The target population for this study was employees currently working in the hospitality industry in the United States. Data collected from 180 participant surveys were analyzed using multiple regression techniques. Findings indicated that the relationship between servant leadership and job satisfaction and the relationship between servant leadership and turnover intention are both moderated by employee self-esteem. The results of this research may positively impact social change by providing valuable insights to leaders in the hospitality industry, as they seek to find ways to improve the work experiences of the employees in this sector.
Recommended Citation
Fitzgibbon, Marylouise, "The Moderating Effect of Self-Esteem on Servant Leadership and Job Outcomes in the Hospitality Industry" (2021). Walden Dissertations and Doctoral Studies. 10715.
https://scholarworks.waldenu.edu/dissertations/10715
