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Information technology (IT) organizations lose significant competitive value when business leaders fail to use project management maturity (PMM) processes that enhance market delivery, reduce costs, and increase profitability. This multiple-case study involved 20 project leaders that used successful strategies to improve PMM. Thematic analysis and cross-case analysis revealed 6 strategies to improve PMM processes, which are (a) Project leader development, (b) customer focus, (c) standard methodology, (d) interactive communication, (e) organizational structure, and (f) continuous process improvement.
National Harbor, MD