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Description

This multiple case study using census sampling was to explore motivational strategies three hotel general managers used for enhancing employee performance in South Florida. The findings revealed that recognition and guest satisfaction unveiled a positive effect on employee performances and community engagement gave employees reasons to perform well.

Publication Date

2016

City

National Harbor, MD

Keywords

Research Symposium

Disciplines

Business | Hospitality Administration and Management

Hotel Managers’ Motivational Strategies for Enhancing Employee Performance

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